WARRANTY SERVICES:

NEET NIGERIA guarantees that the GESTETNER products that you purchase or lease are free from defects in materials or workmanship under normal useage during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from NEET NIGERIA. During the Limited Warranty Period, NEET NIGERIA will, at its discretion, repair or replace any defective component. All component parts or hardware products removed under this Limited Warranty become the property of NEET NIGERIA. In the unlikely event that your GESTETNER Hardware Product has recurring failures, NEET NIGERIA, at its sole discretion, may elect to provide you with a replacement unit of NEET NIGERIA's choosing that is the same or equivalent to your GESTETNER Hardware Product in performance NEET NIGERIA also provides the added advantage of free Servicing and periodic Preventive Maintenance during the warranty period.

COMPREHENSIVE ANNUAL MAINTENANCE AGREEMENT

NEET NIGERIA's Comprehensive Annual Maintenance Contract ensures the complete and cost effective maintenance of your Gestetner product. The Agreement ensures:

  1. All Services – Corrective & Preventive for a period of 12 months at a fixed yearly charge payable in advance.
  2. Fast & Priority Services response by our trained Customer Service Representatives.
  3. All Spare Parts replacements (not including consumables) are covered with NO EXTRA obligation to our Customer.
  4. Genuine Spare parts ensure longer life and better performance of the product.
  5. Complete Software Support & diagnostics at NO EXTRA COST.
  6. Consumables like Toner, Drum, and Developer etc need to be procured from NEET Nigeria or its Authorized Representative across Nigeria.

ANNUAL MAINTENANCE CONTRACT (NON- COMPREHENSIVE)

NEET NIGERIA also provides the option of a NON-COMPREHENSIVE Service Agreement which entitles our Customers to the same Quality & Priority of our technical expertise as the COMPREHENSIVE AGREEMENT. The required spares and consumables are charged separately.

PAY PER CLICK AGREEMENT

BY FAR THE MOST ECONOMICAL AND HASSLE FREE COMREHENSIVE CUSTOMER CARE AGREEMENT. NEET NIGERIA provides this UNIQUE agreement for the Total Delight of our Customers ensuring the most hassle free operations of the product. Highlights of this agreement include:

  1. PAY PER CLICK - PAY AS YOU USE – enables our Customers to plan and budget their monthly copying/ printing expenditure.
  2. ALL SERVICES – CORRECTIVE & PREVENTIVE- as many times as required during the tenure of the contract at no additional cost.
  3. ZERO Customer liability towards Spares, Consumables& Services.
  4. Unlimited supply of Spares & Consumables as and when required to be replaced in the product.
  5. Complete Software & Hardware support by our Trained Technical Expertise.
  6. NO hidden costs as our Customers pay only as per the digital meters embedded in the products software.
  7. NO Advance payment hassles as all invoice of usage are raised in arrears – WHAT YOU USE THIS MONTH IS PAYABLE NEXT MONTH.